CONTACT QORALAB
WE'RE HERE TO HELP.
Have a question about QORA ProSculpt, your order, shipping or returns? We're happy to help.
GOOD TO KNOW
COMMON QUESTIONS.
Quick answers before you send us a message.
How long does delivery take?
Orders are usually processed within 1–3 business days. During busy periods, processing may take up to 5 business days.
Estimated delivery after dispatch:
- USA & Canada: 7–14 business days
- UK & Australia: 7–15 business days
- Other international destinations: 10–20 business days
Occasionally, customs, holidays or carrier delays may extend delivery times. See our Shipping Policy.
What is your return policy?
We offer a 30-day return window from delivery for eligible items. Products must meet the conditions described in our return policy.
Received a damaged, defective or incorrect item? Contact our support team with your order details so we can review the issue.
Read Return Policy →Can I change my shipping address?
Please contact us as soon as possible at contact@qoralab.com and include your order number and correct address.
We'll try to update it before dispatch. Once an order is processed or shipped, changes may no longer be possible.
How can I track my order?
Once your order ships, you'll receive tracking information by email. Carrier updates may take 24–48 hours to appear after dispatch.
Track Your Order →What if I entered the wrong address?
Email us immediately with your order number and the correct shipping details. We will do our best to assist, but cannot guarantee changes after dispatch.
Do you ship internationally?
We serve customers in multiple countries. Available destinations, shipping methods and applicable charges are shown at checkout.
Shipping Information →GET IN TOUCH
SEND US A MESSAGE.
Tell us how we can help. Include your order number if your question is about an existing purchase.
OUR LOCATION
BASED IN ONTARIO, CANADA.
QORAlab operates online and supports customers through our digital support channels.
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