Last updated: June 30, 2026

OVERVIEW

QORAlab (“QORAlab,” “we,” “us,” or “our”) operates the website qoralab.com (the “Site”). QORAlab is a registered business in Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, transfer, and protect your personal information when you visit our Site, make a purchase, contact us, or interact with our services.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device and browsing activity. This may include your web browser, IP address, device identifiers, time zone, pages or products viewed, referring websites or search terms, and information about how you interact with the Site. We refer to this information as “Device Information.”

We collect Device Information using technologies such as:

“Cookies,” which are data files placed on your device or computer and may include an anonymous unique identifier;

“Log files,” which track actions occurring on the Site and may collect information such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps;

“Web beacons,” “tags,” and “pixels,” which are electronic files used to record information about how you browse and interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, phone number, products ordered, order details, payment status, and transaction-related information. We refer to this information as “Order Information.”

Payment information is processed securely by third-party payment providers. QORAlab does not intentionally store full payment card details on its own systems.

We may also collect information you provide when you contact us for customer support, subscribe to marketing communications, leave a review, or otherwise communicate with us.

2. COOKIES AND ADVERTISING TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to maintain website functionality, analyze web traffic, improve our Site, remember items in your shopping cart, and provide a more personalized shopping experience.

We may also use third-party analytics and advertising tools, including Google Analytics and Meta Pixel, to measure the effectiveness of our marketing campaigns, understand how visitors interact with our Site, build advertising audiences, and deliver relevant advertisements based on your interactions with our Site.

Where required by applicable law, we will request your consent before using non-essential cookies or advertising tracking technologies. You may manage or disable cookies through your browser settings or through any cookie preference tools available on our Site. Please note that disabling certain cookies may affect your ability to use specific features or complete orders on the Site.

3. DO NOT TRACK

Some browsers may transmit “Do Not Track” signals. Because there is currently no consistent industry-wide standard for how websites should respond to these signals, we do not alter our data collection and use practices when we receive a Do Not Track signal from your browser.

4. HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information we collect to:

Process and fulfill your orders;

Process payments through secure third-party payment providers;

Arrange shipping and delivery;

Provide invoices, order confirmations, tracking updates, and customer support;

Communicate with you about your order or inquiries;

Screen orders for potential risk, fraud, or unauthorized activity;

Comply with legal, tax, accounting, and regulatory obligations;

Improve our products, services, customer experience, and website performance.

We may use Device Information to help screen for potential risk and fraud, improve and optimize our Site, generate analytics about how customers browse and interact with the Site, and assess the performance of our marketing and advertising campaigns.

Where permitted by law and in line with the preferences you have shared with us, we may use your information to send marketing communications, abandoned cart reminders, product updates, promotional offers, or advertising messages. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

For visitors located in the European Economic Area, the United Kingdom, or other jurisdictions with similar laws, our legal bases for processing personal information may include performance of a contract, your consent, our legitimate business interests, compliance with legal obligations, and protection against fraud or misuse.

5. SHARING YOUR PERSONAL INFORMATION

We share your personal information with trusted third parties only as necessary to operate our business, provide our services, fulfill orders, improve our Site, and comply with legal obligations.

For example, we use Shopify to power our online store. You can learn more about how Shopify processes personal information by reviewing Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy.

We may also share personal information with:

Secure third-party payment processors;

Fulfillment partners, suppliers, warehouses, and shipping carriers that help process and deliver orders;

Customer support, email, SMS, or marketing service providers;

Analytics and advertising partners, including Google and Meta, where applicable;

Fraud prevention, security, and risk management providers;

Professional advisors, legal authorities, regulators, or other parties when required by law or necessary to protect our legal and business rights.

We do not sell customer lists or personal information in the ordinary meaning of the word. However, depending on your jurisdiction, certain advertising or analytics activities may be considered a form of “sharing” or targeted advertising. You may manage advertising cookies through your cookie settings, browser settings, or by contacting us.

6. INTERNATIONAL DATA TRANSFERS

QORAlab operates from Canada and works with service providers, fulfillment partners, and technology platforms that may process personal information in Canada, the United States, the European Union, and other countries where our partners or service providers operate.

By using our Site or placing an order, you understand that your personal information may be transferred to, stored in, or processed outside your country of residence. When personal information is transferred internationally, we take reasonable steps to ensure it remains protected in accordance with applicable privacy laws.

7. SECURITY OF YOUR INFORMATION

The security of your personal information is important to us. We use reasonable physical, technical, and administrative safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

All payment transactions are processed through secure third-party payment gateways that are required to maintain appropriate security standards, including Payment Card Industry Data Security Standards where applicable.

However, no method of digital transmission or electronic storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

If a privacy or security incident occurs, we will take appropriate steps to investigate and respond in accordance with applicable law.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable privacy laws, including Canadian privacy laws and the General Data Protection Regulation where applicable, you may have certain rights regarding your personal information.

These rights may include:

The right to access the personal information we hold about you;

The right to request correction of inaccurate or incomplete information;

The right to request deletion of your personal information, subject to legal or business retention requirements;

The right to withdraw consent where processing is based on consent;

The right to object to certain processing activities;

The right to restrict certain processing activities;

The right to request data portability where applicable;

The right to file a complaint with a privacy authority in your jurisdiction.

If you wish to exercise any of these rights, please contact us using the information below. We may need to verify your identity before responding to your request.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you place an order through the Site, we will retain your Order Information for our records as necessary to process your order, provide customer support, prevent fraud, comply with tax, accounting, legal, and regulatory obligations, and resolve disputes.

If you request deletion of your personal information, we will process your request in accordance with applicable law. Some information may need to be retained where required for legal, accounting, tax, fraud prevention, or compliance purposes.

10. AGE OF CONSENT

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are under the age of majority in your jurisdiction, you may use the Site only with the involvement and consent of a parent or legal guardian. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or other reasons.

Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

12. CONTACT US

For more information about our privacy practices, to ask questions, or to submit a privacy-related request, please contact us:

QORAlab
Email: contact@qoralab.com
Mailing Address: 898 Portage Pkwy, Vaughan, Ontario, L4K 0J6, Canada