Last updated: June 30, 2026

OVERVIEW

At QORAlab, we want your shopping experience to be clear, fair, and confident. We offer a 30-day return policy, which means you have 30 days after the delivery date to request a return for eligible items.

Please read this policy carefully before placing an order. This policy explains when returns, refunds, exchanges, cancellations, and replacements may be accepted.

1. ORDER CANCELLATIONS

To maintain fast and reliable order processing, our fulfillment process may begin shortly after an order is placed. If you need to cancel an order, please contact us as soon as possible at contact@qoralab.com.

If your order has not yet been processed, fulfilled, or shipped, we will make reasonable efforts to cancel it. Once an order has been processed, shipped, or is already in transit, it can no longer be cancelled through our fulfillment system.

If your order can no longer be cancelled, you may request a return after the item is delivered, subject to the return eligibility requirements below.

Nothing in this section limits any cancellation rights you may have under applicable consumer protection laws.

2. STANDARD RETURN ELIGIBILITY

To be eligible for a standard return, your return request must be submitted within 30 days of delivery.

The item must be returned in the same condition that you received it: unused, clean, undamaged, and with all original accessories, manuals, components, and original packaging included.

You must also provide your order number, receipt, or other proof of purchase.

Items returned with signs of use, excessive wear, physical damage, liquid damage, missing parts, contamination, modifications, misuse, improper handling, improper cleaning, or unauthorized repair attempts may not qualify for a full refund or may be refused.

3. PRODUCT TESTING AND PERSONAL-CARE DEVICES

Products may be opened only as reasonably necessary to inspect the item and verify that all parts are included.

For beauty, skincare, or personal-care devices, any testing must be done carefully on clean skin and without heavy oils, thick creams, water exposure, improper cleaning, or any substances that may clog, contaminate, or damage the device’s parts or internal mechanisms.

For hygiene and safety reasons, items that are returned used, contaminated, damaged, or not in a clean and resellable condition may be refused or may not qualify for a full refund.

4. HOW TO START A RETURN

To start a return, please contact us at contact@qoralab.com with:

Your full name;

Order number;

Email address used at checkout;

Reason for return;

Photos or videos if the item is damaged, defective, or incorrect.

If your return request is approved, we will send you return instructions, including how and where to send your package.

Items sent back without first requesting and receiving return approval will not be accepted.

Please do not send returns to our mailing address or any address listed on our website unless our support team specifically instructs you to do so. Unauthorized returns may not be accepted or processed.

Return approval does not automatically guarantee a refund. All returned items are subject to inspection after they are received.

5. RETURN SHIPPING COSTS

For standard returns, customers are responsible for paying their own return shipping costs.

Original shipping costs are non-refundable unless the return is due to a confirmed defective, damaged, or incorrect item, or unless otherwise required by applicable law.

If your item arrives damaged, defective, or incorrect, please contact us at contact@qoralab.com with clear photos or videos of the issue, the packaging, and the shipping label.

After reviewing the evidence, QORAlab may provide a replacement, issue a refund, provide a prepaid return label, reimburse approved return shipping costs, or waive the return requirement if returning the item is not necessary.

Please do not send back a damaged, defective, or incorrect item unless our support team instructs you to do so. Unauthorized returns may not be accepted.

QORAlab does not cover return shipping for items damaged after delivery due to misuse, accidental damage, liquid exposure, improper handling, improper cleaning, unauthorized modifications, unauthorized repair attempts, or normal wear and tear.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us as soon as possible at contact@qoralab.com so we can evaluate the issue and make it right.

To help us resolve the issue quickly, please include clear photos or videos of the item, packaging, shipping label, and the issue you are reporting.

If the item is confirmed to have arrived damaged, defective, or incorrect, we may offer a replacement, store credit, refund, prepaid return label, or another appropriate solution, depending on the situation and product availability.

Damage caused after delivery, including accidental damage, misuse, liquid exposure, improper installation, improper cleaning, unauthorized modifications, unauthorized repair attempts, or normal wear and tear, is not considered a product defect.

7. NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

Gift cards;

Final sale items;

Personalized or custom-made products;

Items missing original packaging, accessories, manuals, or components;

Items damaged due to misuse, improper handling, improper cleaning, or unauthorized modifications;

Items that are used, contaminated, or not in a clean and hygienic condition;

Hygiene-sensitive items once used, where applicable.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

8. EXCHANGES

The fastest way to receive the item you want is to return the original item first. Once your return is accepted, you may place a separate order for the new item.

If your item arrived defective, damaged, or incorrect, we may offer a replacement instead of requiring you to place a new order.

9. REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–7 business days after approval, unless a different timeframe is required by applicable law.

Please note that your bank, card provider, or payment processor may take additional time to post the refund to your account.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at contact@qoralab.com.

We reserve the right to issue a partial refund or refuse a refund if the returned item is used, damaged, incomplete, contaminated, altered, or not returned in accordance with this policy.

10. REFUSED DELIVERIES, UNCLAIMED PACKAGES, AND INCORRECT ADDRESSES

If a package is refused at delivery, not picked up, or returned to sender due to an incorrect or incomplete shipping address provided at checkout, any approved refund may have a fixed $15 restocking and processing fee deducted from the refund amount.

Original shipping costs are non-refundable in these cases, unless otherwise required by applicable law.

This fee does not apply when the return is due to a confirmed defective, damaged, or incorrect item caused before delivery.

Please make sure your shipping address is complete and accurate before placing your order. QORAlab is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

11. INTERNATIONAL ORDERS, DUTIES, AND TAXES

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.

These charges are not controlled by QORAlab and are generally non-refundable by QORAlab unless required by applicable law.

If a package is refused or returned due to unpaid customs duties, import taxes, VAT, brokerage fees, or similar charges, any approved refund may be reduced by shipping costs, return costs, carrier fees, or other costs incurred, unless otherwise required by applicable law.

12. CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

If any part of this policy conflicts with mandatory consumer protection laws in your jurisdiction, those legal rights will apply.

Customers located in certain jurisdictions may have additional rights, including cancellation, withdrawal, repair, replacement, or refund rights under applicable law.

13. CONTACT US

For any questions about returns, refunds, exchanges, or damaged, defective, or incorrect items, please contact us at:

QORAlab
Email: contact@qoralab.com