Contact Us

We’re here to help

Whether you have a question about your order, need assistance with a product, or would like to share feedback, the QORAlab support team is ready to assist you.

HOW TO REACH US

Customer Support Email:
contact@qoralab.com

We aim to respond to all inquiries within 24–48 hours during business days.

FOR FASTER ASSISTANCE

To help us resolve your request as quickly as possible, please include the following information in your email:

Your full name
Your order number, if applicable
The email address used at checkout
A clear description of your question or issue
Photos or videos, if you are reporting a damaged, defective, or incorrect item

ORDER SUPPORT

For questions related to order status, shipping, tracking, returns, refunds, or product issues, please contact us at:

contact@qoralab.com

Please review our Shipping Policy and Refund & Return Policy for additional information about delivery times, returns, refunds, and damaged or defective items.

BUSINESS INQUIRIES & PARTNERSHIPS

For business-related questions, media inquiries, collaboration requests, or partnership opportunities, please contact us at:

contact@qoralab.com

 

 

BUSINESS LOCATION

QORAlab is based in Ontario, Canada.

Please note that we currently provide customer support by email and do not accept in-person visits, returns, or package drop-offs at our business location unless specifically instructed by our support team.

 

 

RESPONSE TIME

We aim to respond to all inquiries within 24–48 hours during business days.

Response times may be longer during weekends, public holidays, product launches, or periods of high order volume.