Contact information
We’re here to help.
Whether you have a question about your order, need assistance with a product, or would like to share feedback, the QORAlab support team is here to assist you.
1. HOW TO REACH US
Customer Support Email:
contact@qoralab.com
We aim to respond to all inquiries within 24–48 hours during business days, excluding weekends and public holidays.
2. FOR FASTER ASSISTANCE
To help us resolve your request as quickly as possible, please include the following information in your email:
Your full name;
Your order number, if applicable;
The email address used at checkout;
A clear description of your question or issue;
Photos or videos, if you are reporting a damaged, defective, or incorrect item.
Please do not include full payment card details, passwords, or other highly sensitive information in your email.
3. ORDER SUPPORT
For questions related to order status, shipping, tracking, returns, refunds, exchanges, damaged items, defective items, or product issues, please contact us at:
For additional information, please review our Shipping Policy and Refund & Return Policy.
Please do not send returns to our business location or any address listed on our website unless our support team specifically instructs you to do so. Unauthorized returns may not be accepted or processed.
4. PRODUCT QUESTIONS
If you have a question about how to use your product, product features, safety guidance, or general product care, please contact us at:
For personal-care, beauty, or wellness products, please follow the product instructions carefully. If you have a medical condition, are pregnant, have sensitive skin, or have specific health concerns, please consult a qualified professional before use.
5. BUSINESS INQUIRIES & PARTNERSHIPS
For business-related questions, media inquiries, collaboration requests, or partnership opportunities, please contact us at:
6. BUSINESS LOCATION
QORAlab is based in Ontario, Canada.
Please note that we currently provide customer support by email and do not accept in-person visits, returns, or package drop-offs at our business location unless specifically instructed by our support team.
7. RESPONSE TIME
We aim to respond to all inquiries within 24–48 hours during business days.
Response times may be longer during weekends, public holidays, product launches, promotional periods, or periods of high order volume.